Yotpo Customer Success Enablement Manager

Shape the future of eCommerce at Yotpo as a Customer Success Enablement Manager. This hybrid role empowers teams through targeted enablement programs and insights to enhance customer relationships and drive growth.
In this pivotal role, you'll leverage your expertise in Customer Success enablement, focusing on empowering CSMs to deliver impactful outcomes. Collaborate closely with CS leadership and cross-functional teams to identify skills gaps and develop comprehensive training programs. Your efforts will directly influence customer success and satisfaction, leveraging eCommerce knowledge to translate complexity into actionable strategies.

Key Responsibilities:

• Become a subject-matter expert in eCommerce and Yotpo products

• Deeply understand Customer Success workflows and challenges

• Partner with CS leadership to address knowledge gaps

• Design and own onboarding and continuous training programs

• Build interactive learning experiences with real-world applications
Requirements:

• 3-5 years of Customer Success enablement experience

• Familiarity with Customer Success methodologies

• Experience with Gong, Salesforce, and LMS/CMS platforms

• Track record of designing high-impact enablement programs

• Ability to synthesize complex information for frontline teams
Drive success for Yotpo’s customers with effective enablement strategies, enhancing collaboration and business growth.
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