Customer Success Manager

Lead client relationships as a Customer Success Manager at Veriforce in the Greater Toronto Area. Focus on strategic insights and proactive account management to boost client success and satisfaction.

This permanent role involves engaging with key clients to enhance their experience and optimize the use of Veriforce’s offerings. You will play a crucial role in account retention and growth through upsell opportunities and personalized support. Develop long-lasting relationships while ensuring clients are satisfied and compliant.

Key Responsibilities:

• Build strong relationships with key clients for loyalty

• Act as a trusted advisor providing strategic insights

• Monitor industry trends and recommend tailored solutions

• Manage account health by optimizing customer experience

• Lead client onboarding and conduct training sessions

Requirements:

• 2–5 years’ experience in customer relationship management

• Excellent communication skills at all organizational levels

• Strong results orientation and analytical problem-solving

• Knowledge of compliance or health & safety is an asset

• Experience with GRC platforms is a plus

Drive customer success and maximize portfolio value at Veriforce, contributing to your clients’ growth.
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