Automotive BDC Representative Position

Drive your career forward as an Automotive BDC Representative with The Humberview Group. Focus on customer satisfaction through proactive outbound calling and effective follow-up on service needs.

We're looking for individuals with a background in customer service and call centers, particularly those familiar with automotive dealership settings. This role requires excellent communication skills and a comfort with technology to successfully manage service reminders and customer relations. Join our team in a collaborative environment aimed at achieving collective goals.

Key Responsibilities:

• Make 80-100 outbound calls each day

• Ensure customer satisfaction through timely follow-ups

• Remind and schedule services as per manufacturer recommendations

• Handle inquiries on campaigns and recalls

• Connect with past customers for service follow-ups

Requirements:

• Previous experience in a call center is beneficial

• Preferred experience in a dealership service department

• Strong communication and time management skills

• Comfort with computer systems and technology

• Team-oriented approach to meeting goals

Leverage your customer service experience to support The Humberview Group's commitment to excellence.
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