Bilingual Customer Service
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-06-15
Listing for:
Callnovo
Full Time
position Listed on 2026-06-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Job Title:
Bilingual Customer Service Representative (English/German) Company:
Callnovo Inc.
Work Hours:
Monday to Friday, 9 AM to 6 PM Berlin Time, with a 1-hour unpaid lunch break.
Job Description:- Answer incoming customer calls, address inquiries promptly, and handle missed calls.
- Respond to online chats in a timely manner, answering customer questions.
- Complete a specified number of email responses.
- Collect and relay customer feedback and complaints to optimize products and processes.
- Learn product knowledge and complete other tasks assigned by the supervisor.
- Must meet strict performance & KPI deadlines.
- No gender preference.
- Associate degree or higher.
- German language proficiency at B2 level or above; excellent English language skills.
- At least 2 years of customer service experience.
- Familiar with e-commerce after-sales service.
- Strong communication skills and high stability.
If you meet the above criteria and are interested in this position, please contact us!
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