Facilities Service Coordinator at Humber Hospital

Provide essential customer service and support at the Johnson Controls client site in Humber Hospital as a Facilities Service Coordinator. Engage in frontline operations while ensuring efficient maintenance and workflow.

In this role, you will manage service requests through various communication channels and oversee work order initiation for timely fulfillment. As a critical Dispatch Centre team member, you will engage with clients and assess service priorities while being measured against service delivery metrics. Your shift may include rotating hours, weekends, and on-call duties to ensure continuous service.

Key Responsibilities:

• Handle inbound service requests via multiple formats

• Create and dispatch work orders accurately based on urgency

• Communicate effectively with internal and external stakeholders

• Troubleshoot service issues with appropriate parties

• Maintain confidentiality of client information

Requirements:

• High school diploma plus specialized training

• Minimum one year in a customer service role

• Strong written and verbal communication skills in English

• Proficient in navigating computerized systems

• Open availability for rotating shifts, weekends, and holidays

Support efficient facility operations and customer satisfaction in a dynamic environment.
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