View this new "Facilities Service Coordinator" opening in Toronto, Canada. Apply for jobs in your niche area, and explore related local customer service/helpdesk / jobs in Toronto and nearby county areas of Ontario Canada.
Customer Service/HelpDesk Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
Job Description :
Responsibilities:
Learns client account details, the service request/work order management systems, the telephony system and client Dispatch Center policies, processes, and operating procedures.
Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers.
Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests.
Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties.
Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and the communication of information.
Provides customer service support.
Participates in program initiatives undertaken by the Dispatch Center.
Maintains confidentiality of client account information and other confidential information.
Conducts work in a professional manner.
May be required to demonstrate Dispatch Centre capabilities potential and existing clients and to prospective hires by having such people Y-cord into live calls.
Maybe required to provide training to new Team Members.
Other duties as assigned.
Must have open availability to work weekends and holidays as required.
Requirement to be on-call.
Minimum Education:
High school completion plus a specialized technical business course
JOb-Related
Experience:
One year or more Knowledge & Skills.
Demonstrates language proficiency (both verbal and written) in, including proper grammar, spelling and punctuation.
Clear and effective communication skills.
Strong customer-service orientation and demonstrated customer service skills.
Must be proficient at typing and navigating the computerized work system while receiving and discussing verbal communication with the client.
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