Insurance Service Representative

Position: Insurance Service Experience Representative
Step into a rewarding career with Definity’s Sonnet Insurance as an Insurance Representative, focusing on Service Experience.

Your role will enhance customer satisfaction by resolving policy queries and assisting with billing through collaborative and innovative methods.

As a member of the Digital Contact Centre team, you’ll utilize your foundational insurance knowledge and empathy to guide customers across various digital channels. With a focus on compliance and operational excellence, you'll apply your expertise in home, auto, and UBI products to elevate the customer experience. Your ability to leverage technology and collaborate cross-functionally will drive success in this pivotal customer service role.

Key Responsibilities:

• Address customer inquiries regarding policies and billing

• Empower customers through digital navigation support

• Provide accurate and empathetic service across multiple channels

• Work with teams to improve customer experience and retention

• Identify cross-selling opportunities for existing policies

Requirements:

• 2-4 years in property and auto insurance

• Knowledge of Canadian personal lines insurance

• Strong communication and client management skills

• Familiar with CRM and contact center technology

• Active OTL/RIBO license for Ontario

Elevate your career while ensuring superior service delivery and compliance in a dynamic work environment.
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