Intact Claims Bilingual Customer Service Agent

Join Intact as a Bilingual Customer Service Agent, specializing in claims. Drive customer satisfaction in a dynamic hybrid work environment, meeting daily performance targets.

This full-time role demands bilingual fluency in French and English while providing legendary customer service through inbound call management. Exhibit your expertise on policies and products, helping customers navigate through various inquiries and claims. You will play a key role in documenting each conversation accurately and ensuring low hold times, all while adapting to changing priorities.

Key Responsibilities:

• Serve as a subject-matter expert for clients

• Answer incoming claims-related inquiries promptly

• Document actions and conversations clearly

• Handle complex customer conversations with care

• Maintain efficiency under high call volume

Requirements:

• Bilingual French and English proficiency

• Superior listening and communication abilities

• Experience in customer service or sales preferred

• Excellent organizational skills

• Agile problem-solving in fast-paced settings

Your bilingual abilities and customer-focused approach will make an impact in Intact's Claims Department.
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