Network Passenger Movement Advisor - Temporary

The Network Passenger Movement Advisor is an advocate for Air Canada’s customers in the decision‑making process during day of operations. They are responsible for a consistent Air Canada brand travel experience and brand consistency in the delivery of the Air Canada schedule. They are accountable for proactively identifying customer impacts in the Air Canada schedule and bringing proactive measures to minimize the impact of the disruption to our customers.

They provide planning assistance, support, and direction to minimize customer disruptions in the deployment of operational recovery initiatives.

• Serve as the primary gateway into SOC on matters of customer service and passenger movement. Screen requests and set priorities for action by the Operations Manager (OCM) and team.
• Coordinate within the Planning Unit additional flying, diversions, and other special operations to protect and enhance the customer experience.
• Identify and protect mission critical flying (On Time Performance objectives, crew duty day, etc.).
• Provide flight specific customer analysis (groups, priority passengers, etc.) in support of day of flight aircraft plans and assignments.
• Coordinate with operational stakeholders on the passenger re‑accommodation process by identifying affected flights, protection opportunities and assigning action as required.
• Ensure irregular operations and customer information is communicated to key operational stakeholders (airports and call centres). Complete all flight forecasting activities and ensure that they are both accurate and timely.
• Track and log data relevant to effective customer service management as defined by the Manager Passenger Movement.
• Provide continuous feedback to the Manager Passenger Movement to improve the effectiveness of the passenger movement function.
• Accountable for initiation and oversight of the Emergency Response lock‑out process.
• Monitor valid day‑of‑flight opportunities, constraints, and recovery options from the Operating Branches to ensure that customer impact and downstream implications are considered in the decision‑making process.
• Provide shift coverage as required for the Manager, Passenger Movement, to ensure the function is staffed.

• Post‑secondary education in a related field an asset.
• Ability to work different shift patterns, including weekends and holidays.
• Minimum two years of customer service experience preferably with an airline.
• Knowledge in Altea CM, Inventory, Netline, Microsoft, and Communicator applications is an asset.
• Excellent verbal and written skills.
• Fundamental understanding of airline operations, within a network carrier an asset.
• Sound understanding of passenger accommodation and protection.

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Based on equal qualifications, preference will be given to bilingual candidates.

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers and communities in which we live and serve.