Customer Service Analyst

Position: Customer Service Analyst at Johnson & Johnson
Elevate customer experiences with Johnson & Johnson as a Customer Service Analyst in Toronto, Canada. This role focuses on order execution, data analysis, and building strong customer relationships.

In this position, you will support the DePuy Synthes Supply Chain team by analyzing operational data to ensure efficient service delivery and responsiveness. With a bachelor’s degree required, you’ll also collaborate with cross-functional teams to identify opportunities for continuous improvement. Strong problem-solving skills and customer focus are critical in this role.

Key Responsibilities:

• Analyze metrics for customer service and contact centers

• Monitor service activity for efficient workload distribution

• Act as a liaison to resolve order and service issues

• Prepare reports and updates for internal and customer use

• Collaborate with teams to identify improvement opportunities

Requirements:

• Bachelor’s degree in Business or related field

• 0–2 years in customer service or analytical support

• Experience in analyzing operational data

• Strong customer focus and issue resolution ability

• Proficiency with CRM or similar systems

Become a vital player in enhancing service excellence and customer satisfaction at Johnson & Johnson.
#J-18808-Ljbffr