Client Liaison - Account Manager

Location:

Hybrid (Toronto Office), Monday - Thursday in office, Friday remote

Hours:

9:00am - 5:00pm EST

The Client Liaison is responsible for creating and nurturing relationships with clients, ensuring a smooth and professional communication flow between the client and the company. This role involves handling client inquiries, managing high volumes of client requests, resolving issues, and supporting ongoing projects to ensure client satisfaction and business growth.

Key Responsibilities:

Client Relationship Management:
Establish and maintain strong, positive relationships with clients through timely, responsive communication, ensuring their needs are met promptly and professionally.

Client Requests and Support:
Manage a high volume of client requests, ensuring all inquiries are addressed efficiently and accurately to uphold excellent customer service and satisfaction standards.

Issue Resolution:
Handle and resolve client issues effectively and in a timely manner, ensuring all solutions meet the client's expectations.

Project Check-ins:
Conduct regular check-ins with clients regarding ongoing projects, ensuring smooth progress, and scheduling meetings as necessary to address concerns or updates.

Documentation and Record Keeping:
Maintain and update all client-related documents and records in internal databases (e.g., Hubspot), ensuring accurate and accessible information.

Business Development:
Identify and develop new business opportunities with both potential and existing clients during every interaction to support company growth.

Coordination of Communications:
Coordinate calls, meetings, and all communications between clients and the Magnus team, ensuring smooth information flow and alignment on deliverables.

Client Qualification:
Validate and qualify potential new clients before referring them to the appropriate Business Developer for further engagement.

Additional Duties:
Perform other related duties as assigned by management to support the overall client relationship and business objectives.

Qualifications:

Proven experience in client relations or a customer service-focused role.

Strong communication and interpersonal skills.

Excellent organizational and time management abilities to handle multiple requests and priorities.

Proficiency in using CRM tools (e.g., Hubspot) or other relevant databases.

Problem-solving skills with a focus on client satisfaction.

Ability to identify new business opportunities and engage clients effectively.

Professional and positive attitude with a proactive approach to handling client needs.

This job description outlines the key aspects of the Client Liaison role, focusing on client relationship management, communication, and support for business development.