Service BDC Representative

Job Duties

• Make 80-100 outbound calls each day.
• Follow up and ensure customers satisfaction with their visit.
• Assist our customers by reminding/scheduling what services are due/recommended by the manufacturer.
• Handle service reminders, campaigns, recalls and internet opportunities.
• Following up on customer inquiries for the service department.
• Following up with past customers in the database.
• Other duties as required.

What We Look For:

• Previous call center experience is an asset.
• Experience in a dealership service department would be preferred.
• Must have excellent communication skills.
• Prior experience in a customer service role is required.
• Must be comfortable with computers and technology systems.
• Team-oriented individual.
• Strong time management skills.
• Must have the drive and desire to meet production goals and expectations.
• Works well in a team environment.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process.