Agent at Gladstone Hotel

Position: Welcome Agent at Gladstone Hotel
Be the first impression at the Gladstone Hotel as a Welcome Agent. Engage guests with excellent service, ensuring smooth check-ins and providing personalized recommendations for a memorable stay.

The Guest Service Agent position at Archive Hospitality is fundamental to enhancing guest satisfaction. You will facilitate the check-in process, assist with luggage, and offer guest support while navigating the hotel’s vibrant atmosphere. Strong problem-solving and customer service skills are key.

Key Responsibilities:

• Greet guests warmly and handle registrations

• Assist guests with luggage as needed

• Recommend local attractions and services

• Provide support to resolve guest inquiries and concerns

• Follow all policies and standards set by Archive

Requirements:

• 1-2 years of experience in customer service

• Proficient in computer skills and guest relations

• Flexible availability for weekends and holidays

• Attention to detail and independence in work

• Must be able to lift up to 25lbs and stand for long periods

Join the Gladstone Hotel team and enhance guest experiences through your dedicated service.
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