Agent at Gladstone Hotel
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-06-17
Listing for:
4SU The Broadview Hotel
Full Time
position Listed on 2026-06-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, English Customer Service, Bilingual -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Be the first impression at the Gladstone Hotel as a Welcome Agent. Engage guests with excellent service, ensuring smooth check-ins and providing personalized recommendations for a memorable stay.
The Guest Service Agent position at Archive Hospitality is fundamental to enhancing guest satisfaction. You will facilitate the check-in process, assist with luggage, and offer guest support while navigating the hotel’s vibrant atmosphere. Strong problem-solving and customer service skills are key.
Key Responsibilities:
• Greet guests warmly and handle registrations
• Assist guests with luggage as needed
• Recommend local attractions and services
• Provide support to resolve guest inquiries and concerns
• Follow all policies and standards set by Archive
Requirements:
• 1-2 years of experience in customer service
• Proficient in computer skills and guest relations
• Flexible availability for weekends and holidays
• Attention to detail and independence in work
• Must be able to lift up to 25lbs and stand for long periods
Join the Gladstone Hotel team and enhance guest experiences through your dedicated service.
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