Bilingual Customer Service Specialist at OMERS

Become a Bilingual Customer Service Specialist with OMERS, dedicated to providing excellent service to our members and stakeholders. This hybrid role engages with over 640,000 members to ensure their needs are met effectively.
In this position, you will act as the primary contact for member inquiries, aiding in pension administration while skillfully managing escalated issues. Your bilingual communication in English and French will be crucial in delivering accurate information and maintaining a high level of member satisfaction. You'll collaborate with internal teams to streamline processes and uphold OMERS core values.

Key Responsibilities:

• Serve as first contact for member inquiries and issues

• Analyze and resolve member concerns accurately

• Maintain high service levels and productivity

• Communicate effectively with team members

• Demonstrate OMERS core values in all interactions
Requirements:

• Minimum 2 years in client service or pension administration

• Required bilingual communication skills

• Strong commitment to customer service and development

• High integrity in handling sensitive information

• Post-secondary education or relevant accreditation is advantageous
Join OMERS to enhance member experiences while fostering positive teamwork.
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