Customer Service Representative​/Sales Support; Temp

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Location:

Toronto, ON, Canada (Temporary)

Salary Range: CA $26.00 – CA $28.00 per hour

The Customer Service Representative/Sales Support (Temp) position is responsible for managing customer orders and assisting the Sales Managers and Reps in performing their roles. This position will work day to day within the Canadian team environment to ensure operations run efficiently and effectively.

• Order entry for independent and major accounts.
• NSR Order Review.
• Daily review of order reports, monitoring ship windows, shortages, ETA dates.
• Communicate with Sales Reps/Account Managers regarding shortages and extension requests.
• Release order holds when possible.
• Collaborate with SDR to ensure quick turnaround of orders.
• Create work orders for special ticketing requirements.
• Contact customers who pick‑up orders at SDR.
• Run weekly ATS lists by brand to send to Account Managers/Reps/Customers.
• Set up items in retailer portals where applicable.
• Complete necessary forms for SKU set‑ups by customers.
• Complete information needed for web copy requests by customer.
• Assist with special projects such as showroom set‑ups.
• Perform any other duties as assigned in support of company needs and operations.

• College degree and prior office experience.
• Proficient computer skills, including Microsoft Office, database systems, email, and internet.
• Excellent written and verbal communication skills.
• Strong organizational skills, able to prioritize multiple tasks and maintain attention to detail.
• Experience in a fast‑paced environment with good work habits.

The physical demands and working conditions of this position are representative of what must be met to successfully perform the essential functions. Reasonable accommodations may be made for individuals with disabilities. The job is typically performed in an office setting with quiet to moderate noise. Regular tasks include sitting, using hands and fingers, reaching, walking, occasional standing and stooping, lifting up to 10 pounds frequently and up to 25 pounds occasionally.

Vision requirements include close and distance vision.