Bilingual Client Services

Position: Peoples Group Bilingual Client Services Role
Join Peoples Group as a Bilingual Client Services Specialist in Toronto. This hybrid position requires 2-3 days in office and emphasizes exceptional customer interaction.

Engage your bilingual abilities in French and English while managing client inquiries in a fast-paced call-center environment. With strong communication skills and at least one year in financial services, you will resolve customer issues and enhance relationships effectively.

Key Responsibilities:

• Handle incoming calls and emails efficiently

• Resolve client issues at first contact

• Assist customers in opening accounts and related transactions

• Identify client financial needs and make appropriate referrals

• Ensure compliance with all regulations and performance indicators

Requirements:

• Minimum two years' experience in customer service

• Bi-lingual proficiency in French and English

• Excellent time management and organizational skills

• Working knowledge of banking systems and products

• Ability to work under pressure with attention to detail

Maximize your impact on customer satisfaction with your bilingual skills at Peoples Group.
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