Solutions Support Supervisor

Position: Notified Solutions Support Supervisor Role )
Overview  Join Notified as a Supervisor for Solutions Support in Toronto, ensuring excellent service execution and coordination in a flexible work environment. Drive performance with your leadership. In this critical position, the Supervisor will manage ticket queues and support specialists in their daily tasks.
The role emphasizes communication and collaboration with teams across the organization, maintaining high standards for customer service and operational efficiency. Your guidance will be essential in escalating urgent matters and optimizing support processes.
Responsibilities   Ensure success for Solutions Support Specialists globally
Monitor service ticket execution to meet SLAs
Interface with technical teams for platform escalations
Manage initial client issue resolutions escalated by staff
Support tracking of desk needs and performance criteria
Qualifications   Bachelor’s degree or equivalent experience is required
4 years of relevant qualified experience needed
Preferred: 1 year in a management role
Strong proficiency in Microsoft Office Suite
Excellent written and verbal communication skills
Utilize your experience and insights to enhance customer journeys at Notified.

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