Claims Customer Service Representative

Become a key player in our Claims Department at Intact as a Customer Service Representative. Drive customer satisfaction by resolving claims inquiries with clarity and professionalism.

We are looking for a dedicated Customer Service Representative to efficiently handle calls and provide expert support regarding our policies and services.

Your role will include documenting information accurately, conducting difficult conversations with empathy, and ensuring smooth operations within our fast-paced call centre environment.

Key Responsibilities:

• Serve as a subject matter expert on claims and policies

• Provide exceptional customer service through high call volume

• Accurately document all claim-related interactions

• Conduct difficult conversations with empathy

• Execute multiple tasks to meet changing priorities

Requirements:

• Previous customer service or sales experience preferred

• Knowledge of insurance is beneficial

• Strong organizational and communication skills

• Ability to adapt in a fast-evolving environment

• Must be eligible to work in Canada

Utilize your skills in customer engagement and insights to enhance service experiences at Intact.
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