Aviso Wealth Bilingual Customer Service Specialist

Step into a rewarding career as a Bilingual Customer Service Experience Representative at Aviso Wealth. Support and assist clients with their inquiries in both English and French through our contact centre.

In this impactful role, you will respond to questions from customers and financial advisors while ensuring each interaction is positive and informative. Emphasizing both exceptional service and continued learning, you will engage in problem resolution and service improvement initiatives. The ideal candidate thrives in a supportive team environment and takes pride in their customer care skills.

Key Responsibilities:

• Address customer inquiries via diverse communication methods

• Deliver personalized service solutions for complex issues

• Build rapport as the primary client contact for resolutions

• Identify and implement service improvements

• Adhere to operating procedures and compliance standards

Requirements:

• Background in customer service for over a year

• Strong reputation for delivering excellent customer satisfaction

• Fluency in English and French is essential

• Familiarity with technology and computer systems

• Ability to adapt to varying work hours

Deliver strong customer experiences and contribute to Aviso Wealth's mission to disrupt the industry.
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