Hybrid Customer Service Representative

Elevate customer experiences with Bally's as a Hybrid Customer Service Representative in Toronto. Use your skills to understand player needs and resolve issues efficiently.

This full-time position requires a passionate individual for customer service excellence. You will engage with customers, address complaints, and explain solutions while aiming to exceed call center metrics. A growth mindset is essential to thrive in training and adapt to evolving company needs.

Key Responsibilities:

• Address player needs and complaints professionally

• Respond accurately to customer contacts

• Engage in active listening and clarify information

• Utilize software and tools effectively

• Participate in training and coaching opportunities

Requirements:

• 1+ years of customer service experience

• High School Diploma or equivalent

• Fluent in English and Spanish (preferred)

• Strong problem-solving and communication skills

• Attention to detail and ability to work at a computer

Join Bally's to make a meaningful impact in customer service and enhance player satisfaction.
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