Customer Service Representative Bilingual

Step into a rewarding Bilingual Customer Service Representative position in the Greater Toronto Area. Focus on assisting customers with their insurance questions and policy inquiries.
This is an onsite role requiring bilingual proficiency in English and French. The initial training lasts three weeks, followed by a three-month probation period, possibly transitioning to a hybrid schedule. Ideal candidates will have previous customer service experience, particularly in the insurance industry, to provide clear and professional support.

Key Responsibilities:

• Address customer inquiries regarding insurance coverage promptly

• Conduct outbound calls for follow-ups and renewals

• Ensure all interactions are documented accurately

• Deliver compliant information with a focus on clarity

• Engage with internal teams for effective issue resolution
Requirements:

• Fluent in both English and French

• High school diploma; post-secondary education preferred

• 2 years of prior experience in customer service

• Strong communication and listening abilities

• Comfortable with CRM and customer management systems
Deliver exceptional customer service in a bilingual environment focused on insurance solutions.
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