Customer-Focused Member Service Representative

Join DUCA as a Part-Time Member Service Representative in Mount Albert. This role is ideal for customer-centric individuals looking to provide exceptional member support and banking solutions.

As a Member Service Representative, your engagement in member relationships will drive satisfaction and promote DUCA’s offerings. Saturday availability is required, and you'll actively assist in a variety of transactions while discovering member needs. This role will help you develop skills in a meaningful banking environment committed to community and service.

Key Responsibilities:

• Delight members with exceptional service at branch and via phone

• Identify opportunities to refer members to advisors

• Handle deposits, withdrawals, and routine financial requests

• Engage in proactive outreach to enhance member relationships

• Assist with large cash deposits and daily transaction audits

Requirements:

• High School Diploma required; undergraduate degree preferred

• Minimum two years’ customer service experience

• Familiarity with cash handling processes

• Strong aptitude with computer systems

• Excellent communication and multitasking abilities

Bring your enthusiasm and commitment to serving members as part of the DUCA team, where you can truly make a difference.
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