Job Description & How to Apply Below
Elevate client partnerships as d1g1t's VP Client Success and Support. Lead a dynamic team ensuring top-tier post-implementation experiences and client retention strategies.
In this senior role, you’ll develop and execute strategies for Client Support while championing customer satisfaction. Oversee 24/7 support operations, manage client advocacy, and optimize systems for maximum retention and expansion. This position is pivotal to fostering a client-focused culture within a fast-growing Fintech environment.
Key Responsibilities:
• Lead development of customer success strategies for growth
• Define success metrics for client retention and satisfaction
• Act as the customer's voice in organizational decisions
• Optimize client support processes for efficiency
• Introduce analytics tools for enhanced customer experiences
Requirements:
• Degree in business or technology preferred
• Minimum ten years in client success leadership
• Proven record of customer retention in SaaS
• Strong operational and analytical skills
• Excellent communication and partnership capabilities
Drive client success, retention, and satisfaction through effective leadership at d1g1t.
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×