Applications Specialist

Position: Applications Specialist at Bell
Elevate customer experience by joining Bell Canada as an Applications Specialist. In this hybrid role, you'll tackle technical challenges and enhance contact center solutions across various platforms.

As an Applications Specialist, you will be part of Bell Canada’s Network team, dedicated to improving customer service stability and response. Your experience with platforms like Genesys, VoIP technologies, and hands-on programming will be vital in resolving issues and preventing downtime. Additionally, you will spearhead collaborative efforts with partners to ensure services remain consistently available and customer satisfaction thrives.

Key Responsibilities:

• Find and implement innovative customer service solutions

• Troubleshoot technical issues and provide resolutions

• Prevent downtime of Contact Center applications

• Solidify customer loyalty and satisfaction

• Collaborate with partners to enhance service availability

Requirements:

• Minimum 3 years in a relevant technical role

• Experience with contact center platforms

• Skills in programming languages like Java and SQL

• Strong understanding of networked systems

• Bilingualism in French and English preferred

Lead the transformation of customer solutions while thriving in a collaborative environment at Bell Canada.
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