Service Coordinator at Radiant Sole

Join Radiant Sole as a Service & Maintenance Coordinator in the Greater Toronto Area. This full-time role is all about enhancing client experiences while managing service requests and memberships.

In this operational role, you will oversee all service calls and coordinate technician schedules. Identify opportunities to improve client retention and satisfaction while generating recurring revenue through membership programs. Emphasizing client communication and experience, your impact will drive long-term success for the service division.

Key Responsibilities:

• Manage all inbound service requests from clients

• Coordinate technician scheduling and dispatch efficiently

• Build and manage the annual maintenance membership program

• Track service progress and maintain accurate records

• Follow up with clients post-service to ensure satisfaction

Requirements:

• Experience in service coordination or dispatch roles

• Strong customer service and communication skills

• Proficient in CRM or service software

• Ability to manage multiple priorities effectively

• Organizational skills for fast-paced tasks

Leverage your coordination and communication skills to elevate client service experiences at Radiant Sole.
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