Senior Customer Experience Associate

Job in Toronto, Ontario, C6A, Canada

Listing for: Scotiabank

Full Time position
Listed on 2026-06-19

Job specializations:

Customer Service/HelpDesk
Banking & Finance, Client Relationship Manager, Customer Success Mgr./ CSM
Sales
Banking & Finance, Client Relationship Manager, Financial Sales, Customer Success Mgr./ CSM

Salary/Wage Range or Industry Benchmark: 60000 - 80000 CAD Yearly CAD 60000.00 80000.00 YEAR

Elevate customer service at Scotiabank as a Senior Customer Experience Associate in Toronto. Be the face of the branch and support customers in achieving their financial goals. In this role, you will build strong customer relationships and provide exceptional service within a team-oriented environment.

Your responsibilities include educating clients on digital banking tools, assisting with account openings, and achieving sales targets. You will utilize your communication skills to explain complex financial concepts simply and effectively.

Key Responsibilities

Lead lobby operations and triage customer needs
Identify and fulfill sales opportunities within the branch
Promote digital banking applications to clients
Build and maintain strong customer relationships
Collaborate positively in a team-oriented culture

Requirements

Availability for a flexible work schedule
Experience in sales and financial advisory
Solid technical proficiency with banking solutions
Previous banking experience is an asset
Willingness to assist professionally and efficiently

Be the driving force of exceptional service at Scotiabank, where your skills meet customer satisfaction.

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