Head of Customer Solutions at Limina

Join Limina as the Head of Customer Solutions, leading initiatives to enhance customer satisfaction and success. You will oversee solutions engineering and the development of a professional services team.

In this role, you'll be at the forefront of customer engagement, mapping out effective implementation strategies and managing relationships. You'll triage support issues, ensure seamless communication between teams, and drive account growth through upselling opportunities.

Your role is critical in ensuring that customer feedback informs product developments.

Key Responsibilities:

• Map and refine the customer implementation journey

• Develop and launch a new professional services offering

• Lead customer support and issue triage

• Conduct QBRs to assess account health

• Analyze customer needs for upselling opportunities

Requirements:

• 6–10 years of experience in client-facing roles

• Strong analytical and commercial instincts

• Experience with AI/ML-driven products

• Ability to thrive in dynamic environments

• Effective communicator with senior leaders

Transform customer experiences and lead growth initiatives at Limina.
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