Service Concierge at Mercedes-Benz

Position: Service Concierge Role at Mercedes-Benz
Join Mercedes-Benz Thornhill as a Service Concierge and enhance customer experience at this luxury dealership. This position involves welcoming clients and managing their service inquiries in a professional manner.

In the Greater Toronto Area, the Service Concierge is essential for the dealership's service department. You will greet customers, check them in upon arrival, and connect them with the appropriate service representative.

Your role also entails addressing basic questions and collecting customer information efficiently to support their needs better.

Key Responsibilities:

• Greet customers outside the service department

• Check customers in and manage inquiries

• Direct clients to the appropriate advisors

• Obtain demographic data for accurate records

• Assist with parking and advisor support tasks

Requirements:

• Strong background in customer service

• Friendly and professional demeanor

• Ability to operate multi-line telephone systems

• High school diploma or equivalent education

• Familiarity with vehicle maintenance is an asset

Utilize your customer service skills to serve clients effectively at Mercedes-Benz Thornhill.
#J-18808-Ljbffr