Enterprise Customer Success Leader

Position: Accord Enterprise Customer Success Leader
Join Accord as an Enterprise Customer Success Manager, focusing on hybrid collaboration in Toronto or San Francisco. Enhance customer journey and drive commercial success with mid-market to enterprise clients.

Your role as a strategic advisor will encompass managing the entire customer lifecycle—from seamless onboarding to successful renewals. You will work closely with various teams to ensure cohesive experiences for clients, advocating for their needs while contributing to essential processes for success. Develop measurable outcomes to demonstrate value and growth.

Key Responsibilities:

• Facilitate smooth onboarding and customer implementation

• Create success plans tailored to customer objectives

• Handle renewal negotiations and identify expansion opportunities

• Cultivate trust-based relationships with key stakeholders

• Track account health and engagement metrics

Requirements:

• Minimum 5 years in B2B SaaS Customer Success roles

• Full lifecycle operational expertise required

• Skilled in building partnerships and influencing decisions

• Comfort in driving commercial conversations

• Analytical mindset with collaborative communication skills

Make a significant impact in customer success with Accord and drive strategic partnerships.
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