Customer Service Leadership

Position: Customer Service Leadership Role at Toyota
Lead the Customer Service team at Toyota Financial Services by becoming a Customer Service Supervisor. Focus on driving exceptional service delivery and team engagement.

Toyota Financial Services, located in Markham, Ontario, is seeking a skilled Customer Service Supervisor. This position involves overseeing team performance, ensuring quality service standards, and fostering professional development among associates. You will play a pivotal role in enhancing the customer journey through effective leadership.

Key Responsibilities:

• Provide coaching and feedback to Customer Service representatives

• Monitor daily operations to achieve service excellence

• Implement performance management and staff development practices

• Ensure compliance with policies and conduct quality checks

• Drive process improvements and operational efficiency

Requirements:

• University Degree or College Diploma preferred

• Minimum 3 years in customer service, ideally in a supervisory role

• Strong coaching and communication skills

• Proficient in MS Office applications

• Bilingual in English and French is mandatory

Utilize your leadership and customer service expertise to deliver outstanding results at Toyota Financial Services.
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