Customer Success Manager

Position: Customer Success Manager at Zip
Drive customer value with Zip as a Customer Success Manager, focusing on transforming B2B purchasing efficiency for leading companies. Collaborate directly with cross-functional teams to enhance customer engagement and adoption.

Join Zip, a fast-growing procurement platform, and manage a diverse client portfolio from Growth to Enterprise sectors. With over five years of experience in customer success or strategic consulting, you'll leverage your B2B SaaS expertise and procurement knowledge to enhance user experience. Engaging with companies like OpenAI and Snowflake, you will support and educate customers on best practices and platform use.

Key Responsibilities:

• Define customer business outcomes and deliver continuously

• Act as a trusted advisor on procurement practices

• Build relationships with key business stakeholders

• Maintain customer engagement and satisfaction

• Manage customer health through data-driven metrics

Requirements:

• 5+ years in customer success or strategic consulting

• Procurement experience and familiarity with ERP tools

• Excellent interpersonal and project management skills

• Creative problem-solver focused on efficiency

• Team-oriented with proactive mindset

Become a proactive CSM at Zip, utilizing your skills to enhance customer success and build lasting relationships.
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