Team Lead, Customer Success

Position: Team Lead, Customer Success Role
Join Novisto in Toronto as a Team Lead for Customer Success, guiding your team while managing key enterprise accounts. Help customers gain maximum value from ESG data management.

The Team Lead role at Novisto is a unique opportunity to blend leadership with hands-on customer management. Oversee Customer Success Managers and handle your own portfolio of enterprise accounts, ensuring successful customer outcomes. You'll partner across departments to cultivate a culture of customer dedication and collaboration.

Key Responsibilities:

• Directly lead a small team of Customer Success Managers

• Manage an enterprise customer portfolio from adoption to renewal

• Serve as an escalation point for complex customer issues

• Implement customer success processes and operational improvements

• Communicate team performance insights to leadership

Requirements:

• Minimum of 4 years in Customer Success or Account Management

• Proven experience mentoring Customer Success teams

• Strong history with renewals and client retention

• Excellent communication skills for complex organizations

• Proficient in customer success tools and execution of playbooks

Enhance customer journeys and foster team growth at Novisto in Toronto.
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