Customer Service Analyst at DePuy Synthes

Transform customer experiences as a Customer Service Analyst at DePuy Synthes in Toronto, Ontario. This role focuses on order-to-delivery processes, data analysis, and cross-functional collaboration.

As a Customer Service Analyst, you will support DePuy Synthes’ Supply Chain organization by improving service levels while analyzing key metrics. You’ll collaborate with Sales and Customer Management to enhance operational decision-making, ensuring prompt resolution of delivery and order issues. Additionally, you will contribute to initiatives that directly impact customer satisfaction and experience.

Key Responsibilities:

• Analyze customer service metrics for informed decision-making

• Monitor service activity to optimize workload distribution

• Act as liaison for order, delivery, and service issues

• Provide support for sales order processing and inquiries

• Prepare customer-facing reports and status updates

Requirements:

• Bachelor’s degree in Business or related field

• 0–2 years in customer service or analytical roles

• Ability to analyze operational data effectively

• Strong focus on customer satisfaction

• Proficiency in business systems like CRM or ERP

Enhance customer experiences by leveraging data insights and cross-functional teamwork at DePuy Synthes in Toronto.
#J-18808-Ljbffr