Solutions Support Supervisor

Overview

Join Notified as a Supervisor for Solutions Support in Toronto, ensuring excellent service execution and coordination in a flexible work environment. Drive performance with your leadership. In this critical position, the Supervisor will manage ticket queues and support specialists in their daily tasks.

The role emphasizes communication and collaboration with teams across the organization, maintaining high standards for customer service and operational efficiency. Your guidance will be essential in escalating urgent matters and optimizing support processes.

• Ensure success for Solutions Support Specialists globally
• Monitor service ticket execution to meet SLAs
• Interface with technical teams for platform escalations
• Manage initial client issue resolutions escalated by staff
• Support tracking of desk needs and performance criteria

• Bachelor’s degree or equivalent experience is required
• 4 years of relevant qualified experience needed
• Preferred: 1 year in a management role
• Strong proficiency in Microsoft Office Suite
• Excellent written and verbal communication skills

Utilize your experience and insights to enhance customer journeys at Notified.