ARAG Customer Service Representative Bilingual

Step into a rewarding role with ARAG Legal Solutions Inc. as a Bilingual Customer Service Representative in Toronto. You’ll provide professional support to customers through policy and claims inquiries.

This pivotal role requires you to engage with clients in the Greater Toronto Area via inbound and outbound calls, ensuring they receive the necessary assistance. Strong communication and collaboration with internal teams are important to address customer concerns efficiently.

Key Responsibilities:

• Address customer queries regarding insurance policies promptly

• Execute follow-up calls and policy information outreach

• Accurately document customer interactions in CRM

• Deliver clear, regulatory-compliant information

• Address complaints and escalate complex cases when required

Requirements:

• Bilingual in English and French, both written and verbal

• High school diploma required; post-secondary education is advantageous

• At least 2 years of call center experience

• Strong communication and listening skills

• Proficient with customer management systems

Utilize your bilingual abilities and customer-oriented approach at ARAG Legal Solutions in Toronto.
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