Member Experience Specialist

Position: Member Experience Specialist at OMERS
Become a key player in enhancing member experiences as a Member Experience Specialist s role focuses on assisting over 640,000 members with their pension inquiries through multiple channels.

Join the dedicated Member Experience Team at OMERS, where you'll develop extensive pension expertise and superior customer service skills. With 2+ years of experience in pension benefit administration or client service, you will communicate with members via phone, email, and live chat. Enjoy continuous learning opportunities and a comprehensive onboarding program, empowering you to support members effectively.

Key Responsibilities:

• Be the first point of contact for member inquiries

• Process transactions utilizing OMERS technology

• Analyze data to identify and resolve issues

• Maintain productivity and service standards

• Collaborate with colleagues to improve service delivery

Requirements:

• 2+ years in pension benefit administration

• Excellent communication and technical skills

• Positive attitude and customer service focus

• Ability to adapt in high-pressure situations

• Post-secondary education is an asset

Leverage your expertise in pension administration while providing exceptional service to OMERS members.
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