Customer Care Leader in Life Insurance

Excel as a Customer Care Manager at Neilson, where leadership meets top-notch service in the life insurance landscape. Shape your team's success in a results-oriented environment.

Reporting to the Head of Customer Care, Canada, you’ll manage a team committed to delivering high-quality service in life insurance. By cultivating team performance and addressing customer needs, you will drive operational success and maintain Neilson's reputation for excellence.

Key Responsibilities:

• Lead team performance with coaching and development plans

• Collaborate on induction training for new agents

• Track and report on team KPIs for continuous improvement

• Resolve escalated customer complaints effectively

• Organize team-building and learning activities

Requirements:

• Proven track record in team management and customer service excellence

• Understanding of operational processes within a call center

• Strong communication and analytical skills

• Hands-on leadership experience necessary

• Proficient with Microsoft Office tools

Be a vital part of Neilson’s commitment to exceptional customer care and impactful leadership.
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