Customer Experience Manager at Kick
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-06-19
Listing for:
Kick, Inc.
Full Time
position Listed on 2026-06-19
Job specializations:
-
Customer Service/HelpDesk
Account Manager, Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Kick is pioneering self-driving bookkeeping solutions in the AI sector. The Customer Experience Manager will work closely with cross-functional teams to optimize customer experiences throughout their journey. Your insights into accounting workflows will play a critical role in shaping our services and enhancing customer retention.
Key Responsibilities:
• Streamline the annual close delivery process with various teams
• Enhance customer experiences in collaboration with Sales and Growth
• Create repeatable processes from onboarding to year-end renewals
• Identify ways to improve customer retention and expansion revenue
• Build training materials and internal knowledge bases
Requirements:
• Solid accounting knowledge; CPA preferred
• 3–7+ years in SaaS Customer Success or CX Operations
• Exceptional written and verbal communication abilities
• Experience managing complex accounting workflows
• Background in entrepreneurship is beneficial
Shape customer experiences and drive success at Kick, where your accounting expertise is valued.
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