Customer Experience Manager at Kick

Become a key player in customer success as the Customer Experience Manager lize your accounting background to support Business Owners and Accountants in Toronto.
Kick is pioneering self-driving bookkeeping solutions in the AI sector. The Customer Experience Manager will work closely with cross-functional teams to optimize customer experiences throughout their journey. Your insights into accounting workflows will play a critical role in shaping our services and enhancing customer retention.

Key Responsibilities:

• Streamline the annual close delivery process with various teams

• Enhance customer experiences in collaboration with Sales and Growth

• Create repeatable processes from onboarding to year-end renewals

• Identify ways to improve customer retention and expansion revenue

• Build training materials and internal knowledge bases
Requirements:

• Solid accounting knowledge; CPA preferred

• 3–7+ years in SaaS Customer Success or CX Operations

• Exceptional written and verbal communication abilities

• Experience managing complex accounting workflows

• Background in entrepreneurship is beneficial
Shape customer experiences and drive success at Kick, where your accounting expertise is valued.
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