Customer Experience Analyst

Position: Customer Experience Analyst at Doxim
Enhance customer relationships as a Customer Experience Analyst with Doxim. This remote role focuses on onboarding, ongoing support, and driving business expansion initiatives.
Doxim is looking for a seasoned Customer Experience Analyst with at least five years in a B2B SaaS environment. You will drive the customer journey by managing expectations, resolving issues, and fostering long-term customer relationships.

Your role will include leading feedback mechanisms to gauge customer sentiment and identifying upsell opportunities.

Key Responsibilities:

• Champion customer onboarding and value realization

• Serve as the primary contact for ongoing customer interactions

• Drive customer feedback surveys and analyze results

• Plan and coordinate customer renewals efficiently

• Support sales with product expansion opportunities
Requirements:

• Minimum 5 years' experience in B2B SaaS

• Background in US Financial and Credit Union industries

• Proficient in Salesforce and Microsoft Office

• Strong verbal and written communication skills

• Bachelor's degree or applicable experience
Drive customer success and business growth through your expertise with Doxim.
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