Customer Service Representative Logistics

Position: Customer Service Representative at ZIM Logistics
Become the key contact for customer operations as a Customer Service Representative at ZIM Logistics. Focus on shipment handling and proactive problem-solving to enhance customer satisfaction.

As a Customer Service Representative, you will manage accounts, ensuring efficient shipment processes while coordinating with overseas offices. Your primary role involves maintaining proactive communication with customers and agents, tracking shipments, and preparing necessary documentation. Your ability to develop strong relationships is essential to driving successful logistics operations.

Key Responsibilities:

• Serve as main contact for assigned customer accounts

• Proactively identify and resolve shipment issues

• Set up and maintain job files efficiently

• Communicate with local and overseas agents regarding shipping

• Prepare customs documentation and customer reports

Requirements:

• Minimum 3 years in Customer Service or Operations

• Knowledge of Freight Forwarding and Supply Chain Logistics

• Proficient in MS Office and local language

• Understanding of Canadian Customs and Incoterms

• Detail-oriented with strong documentation skills

Elevate customer service and logistics coordination through your expertise at ZIM Logistics.
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