Concierge

The Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. Concierge staff members are the face of the property and promote a sense of community.

• welcoming resident guests
• opening doors for residents and guests
• answering the Concierge phone line
• after‑hours package pickup
• addressing resident inquiries and concerns
• updating communication logs on the resident portal
• managing general security (e.g., loitering)
• providing resources to customers and creating a welcoming environment for residents, customers, vendors, and neighbors
• acquiring a broad knowledge of the community and surrounding area
• building strong relationships with current and future members of the apartment community
• marketing the property
• maintaining positive relationships with residents to ensure open and effective communication
• assisting with on‑ and off‑site resident events and initiatives
• creating social media posts, blogging, and maintaining online presence
• working as part of the site team to ensure each event is sociable and pleasurable
• providing general resident services such as carrying items to suites, calling taxis, scheduling reservations, and coordinating event tickets
• ensuring the Community Amenities area has sufficient property inventory
• monitoring and assisting with amenity reservations and events
• maintaining proactive communication with Management regarding issues or concerns
• reviewing the activity log and being ready to begin work at the start of the shift
• maintaining confidentiality in regard to residents
• adhering to all property guidelines and performance standards
• maintaining a work area at an appropriate level of presentation
• performing other duties as assigned

• must be able to speak, write, and communicate effectively in English
• must maintain a professional appearance and comply with the prescribed dress code policy
• ability to cope in a fast‑paced environment and work under minimal supervision

• high school diploma or equivalent required
• 1–3 years in an upscale customer service/concierge setting preferred
• existing knowledge of the neighborhood and community preferred

None.

(The physical demands characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• ability to sit for extended periods, moderate standing, reaching, walking, stooping, and lifting
• ability to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear
• ability to lift and/or move up to 20 pounds

(The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• work is completed both indoors and outdoors
• indoor environment has temperature control, natural and artificial light
• outdoor environment includes all weather conditions and materials used in maintenance work
• regular exposure to paint fumes, solvents, adhesives, carpet fumes, chemical fumes, toner products, pool chemicals, and others

minimum travel to regional offices for meetings and training sessions.