Bilingual Customer Experience Specialist

Enhance customer satisfaction as a Bilingual Customer Experience Specialist at The Home Depot's contact centre in Toronto. This role emphasizes strong organization and communication skills for seamless interaction.

The Home Depot is seeking a Bilingual Customer Experience Specialist for a 12-month contract in Toronto, ON. Candidates should excel in customer service, possess strong follow-up abilities, and effectively manage projects. You will interact with customers and partners, resolving inquiries to ensure optimal experiences while working either independently or collaboratively.

Key Responsibilities:

• Respond to customer inquiries across all channels

• Manage customer interactions to meet expectations

• Collaborate with stakeholders to inform customers

• Support sales retention and recovery processes

• Leverage resources to resolve tasks efficiently

Requirements:

• High school diploma or equivalent

• 3–5 years of customer service experience preferred

• Call centre or similar experience preferred

• Knowledge of SAP ERP & COM is a plus

• Ability to handle complex issues and irate customers

Bring your customer service expertise to The Home Depot and improve the overall customer journey.
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