Operations Manager for Customer Service in FinTech

Take on a pivotal role as Customer Service Operations Manager at a leading Chinese Fin Tech company expanding in Canada. Build and lead the customer service organization, driving excellence across all channels.

This role is crucial in establishing operations from the ground up and will involve designing SOPs, quality assurance programs, and team leadership. You will spearhead customer satisfaction, compliance with regulations, and collaboration with multiple departments to enhance the customer experience.

Key Responsibilities:

• Build and manage customer service operations across various channels

• Design and implement service standards and quality assurance programs

• Lead and develop a team of customer service professionals

• Drive customer satisfaction and complaint resolution initiatives

• Ensure compliance with Canadian consumer protection regulations

Requirements:

• Bachelor's degree or higher

• 5+ years in customer service operations management

• 2+ years managing teams of 10+ customer service representatives

• Deep understanding of Canadian consumer behavior

• Native-level English communication skills

Shape the future of customer service operations in this exciting role.
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