Customer Experience Associate

Job Description

Department Overview:
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and provide excellent customer experience? If so, apply for the position of a Customer Experience Associate. We are looking for an all-around champion who can understand customer needs and advise the best-suited banking solutions for a positive customer experience.

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while maintaining confidentiality
• Respond and resolve customers’ concerns using standard procedures and escalate non-standard activities as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them on banking solutions and processes
• Promote a positive, diverse and equitable work environment by supporting team effectiveness and personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on routine activities
• Deliver quality customer experiences and suggest operational improvements to achieve operational excellence

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills in a fast-paced environment
• Hands-on knowledge of MS Office (Word, Excel, Outlook) and internet
• Ability to exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
• Effective communicator with customer experience skills who can connect with different people in a calm, courteous, and effective manner

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience remarkably human and simple for over 27 million households and businesses. TD has more than 95,000 colleagues who foster deeper relationships and build a simpler, faster banking experience. TD is committed to client experience and believes that all colleagues are client facing.

Our Total Rewards package reflects investments in colleagues to support financial, physical, and mental well-being goals. Total Rewards includes base salary, variable compensation, and plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.

We’re committed to providing support through regular development conversations, training programs, and a competitive benefits plan to help colleagues thrive at work and s job opportunity is subject to provincial regulation for employment purposes; regulations vary by province or territory.

We offer career paths and skills development with regular development and performance conversations, access to online learning and mentoring programs to unlock future opportunities. We’re dedicated to a respectful workplace where diverse perspectives are valued and everyone has fair opportunities to grow.

We provide training and onboarding to ensure you have what you need to succeed in your new role.

We’ll reach out to candidates of interest to schedule an interview and aim to communicate outcomes by email or phone.

Your accessibility is important to us. Please let us know if you’d like accommodations to help you participate throughout the interview process.

Language Requirement (Quebec Only):
Sans Objet