Bilingual Customer Service in Berlin

Position: Bilingual Customer Service Role in Berlin
Join Callnovo Inc. as a Bilingual Customer Service Representative where your English and German skills will shine! This Monday to Friday role focuses on delivering top-notch customer support via calls and chats.

As a representative, you'll be tasked with addressing customer inquiries, ensuring each call and chat is handled promptly. Your experience in e-commerce after-sales service and a strong communication skill set will elevate the customer experience. Additionally, you will play a vital role in collecting feedback to continuously enhance product offerings.

Key Responsibilities:

• Manage incoming calls and customer inquiries

• Engage with customers through online chat

• Fulfill email response targets diligently

• Gather customer feedback for improvement

• Master product knowledge for effective assistance

Requirements:

• Associate degree or higher preferred

• German language skills at B2 level or above

• At least 2 years in customer service roles

• Familiar with e-commerce after-sales support

• Strong communication abilities and reliability

Leverage your bilingual capabilities and passion for service at Callnovo Inc.
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