Customer Success Expert Achievers

Position: Customer Success Expert with Achievers
Drive customer success and platform excellence at Achievers as a Customer Success Expert. Utilize your skills to help clients achieve their employee recognition goals effectively.

In this role at Achievers, you will utilize over 2 years of account management experience in a software/SAAS environment. Responsibilities include establishing KPIs, tracking adoption, and leading strategic workshops to enhance customer engagement. Your decision-making influence and strong business acumen will be vital for fostering long-term relationships and growth initiatives.

Key Responsibilities:

• Offer expert guidance on platform features and functions

• Develop KPIs and goals for customer accounts

• Lead training sessions on product updates

• Manage account escalations and updates

• Report on status against established successes

Requirements:

• 2+ years in account management at SAAS companies

• Proven ability to influence decision-makers

• Skilled in using CRMs like Salesforce

• Experience in presentations for senior management

• Bachelor’s Degree necessary

Utilize your account management expertise to help Achievers' clients maximize their platform experience.
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