Customer Support Specialist at Staples

Enhance customer service experiences with Staples Canada as a Customer Support Specialist in East York, ON. Assist with Service Ontario services and meet diverse customer needs while working within a retail environment.

In this role, you will serve as a primary services specialist, ensuring customers receive knowledgeable and respectful assistance. With 1-2 years of customer service experience, you'll communicate service details, address concerns, and manage escalated interactions professionally. Your detailed-oriented approach will help anticipate customer needs and ensure high satisfaction levels.

Key Responsibilities:

• Provide consistent and respectful customer service

• Communicate service details and de-escalate concerns

• Warm-transfer customers to appropriate departments

• Maintain Service Ontario lobby merchandising tasks

• Participate in store meetings and required training

Requirements:

• 1-2 years customer service experience required

• Effective communication skills using various mediums

• Ability to prioritize in a fast-paced environment

• Attention to detail for accurate transactions

• Bilingualism in English/French preferred

Utilize your customer service skills by providing essential services solutions at Staples Canada.
#J-18808-Ljbffr