Customer Support Specialist B2B SaaS

Position: Customer Support Specialist for B2B SaaS
Elevate customer experiences as a Customer Support Specialist in our tech-driven company. This hybrid role focuses on resolving inquiries and optimizing support processes for increased efficiency.

We are seeking our first dedicated Customer Support Specialist to provide frontline support and enhance our customer experience. This role is vital for those with a passion for technology and customer satisfaction. Your primary responsibilities will include handling inbound requests, triaging issues, and driving resolution outcomes to ensure high customer satisfaction.

Key Responsibilities:

• Own inbound customer support and respond promptly

• Triage urgent requests and prioritize accordingly

• Drive resolution quality and speed based on KPIs

• Capture customer feedback and identify recurring issues

• Build scalable support FAQs and internal docs

Requirements:

• 3+ years in a customer-facing support role

• Strong written communication and attention to detail

• Emotional intelligence for customer interactions

• Familiar with helpdesk tools like Intercom or Zendesk

• Experience improving processes and workflows

Become a foundational part of our team by enhancing customer satisfaction through effective support solutions.
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