Customer Experience Associate North York

Elevate customer satisfaction as a Customer Experience Associate at Scotiabank’s Yonge & Hillcrest Branch. Provide exceptional service and assist customers with their banking needs part-time.

In this role, you will become an integral part of the Scotiabank community. As a Senior Customer Experience Associate, your focus will be on delivering outstanding service and building strong customer relationships. You will assist customers with their banking journeys, ensuring they feel valued and understood.

Key Responsibilities:

• Act as a lobby leader for customer assistance

• Identify and fulfill simple sales opportunities

• Promote digital banking technologies effectively

• Solve customer needs and explain concepts simply

• Work collaboratively within a target-driven environment

Requirements:

• Experience conducting simple sales and proactive marketing calls

• Strong technical skills with digital banking

• Previous banking experience is a significant asset

• Availability for a flexible schedule

• Professional and efficient assistance to customers

Support Scotiabank’s vision by enhancing customer experiences and ensuring satisfaction.
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