Client Service Representative - Part-time

What You’ll Be Doing

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced banking centre and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative you’ll answer questions, assist with transactions, and proactively connect clients with the right team members. You’ll be the first line of support as clients work toward their financial goals.

You’ll be on site full‑time, flexible to work banking centre hours (which may include evenings and weekends) and to work at multiple centres within a reasonable travel distance.

• Client engagement – Help clients manage their accounts and products, focus on the client experience, and connect them to the right CIBC team members.
• Problem solving – Listen, ask questions, and put yourself in the client’s shoes. Take accountability for client issues and work with others to create better solutions.
• Leveraging technology – Become a technology expert and introduce clients to mobile banking applications to help them manage their banking needs.

You put our clients first and engage with purpose to find the right solutions.

You go the extra mile because it’s the right thing to do.

You’re goal‑oriented, motivated by accomplishing goals and delivering your best to make a difference.

You’re passionate about people, learn from others, and keep an open mind to diverse perspectives.

You bring your real self to work and live our values – trust, teamwork, and accountability.

Competitive salary, incentive pay, banking benefits, a benefits programme, a defined‑benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and Moment Makers – a points‑based recognition programme. A paid “Purpose Day” is a dedicated day off to invest in your growth and development.

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailb

Location:

Toronto – 1 St. Clair Ave West

Employment Type:

Regular
Weekly

Hours:

20

Skills:

Client Loyalty, Client Service, Customer Engagement, Digital Literacy, Empathy, Teamwork